Forum Discussion

Eric_administrateur's avatar
Eric_administrateur
Copper Contributor
Jun 27, 2023

Issue with Word for Office 365 and Sharepoint 2019 or 2013

Hello, We are experiencing the following problem: When a Word document with Track Changes enabled is stored in SharePoint, viewing the document in Word is very slow. This problem is not linked to ...
SharePoint Server
Jean-Pierre1210's avatar
Jean-Pierre1210
Copper Contributor
Jul 24, 2023

Hi,

 

Eric_administrateur , we have the same problem.

 

When a Word document with Track Changes enabled is stored in SharePoint, viewing the document in Word is very slow.

This problem is not linked to a particular document and occurs on several different documents, but only if Track Changes is enabled.

If you take the document out of SharePoint and store it on your PC (or another network location), the problem disappears and you can then view/edit the document smoothly.

 

We use SharePoint 2016 and Word 365. 

 

Do you find a solution ?

 

Regards,

 

Jean-Pierre

 

 

  • Eric_administrateur's avatar
    Eric_administrateur
    Copper Contributor
    Jul 24, 2023
    Yes, we've found a solution to this bug.

    The procedure is as follows:

    1- Launch WORD and in WORD, disconnect from OFFICE 365
    2 - WORD will ask you to log in to configure OFFICE: close the window with the cross.
    3 - Close WORD
    4 - Use WORD to open one of the Sharepoint documents causing the problem
    5 - Close WORD
    6 - Open WORD and reconnect to OFFICE 365
    7 - Close WORD

    This procedure worked for us on all the workstations where we used it.

    Best Regards,

    Eric
    • Jean-Pierre1210's avatar
      Jean-Pierre1210
      Copper Contributor
      Jul 24, 2023
      Hi Eric,

      Thank you for your answer.

      I'll try it immediately.

      Best Regards,

      Jean-Pierre
    • JamesOxtoby's avatar
      JamesOxtoby
      Copper Contributor
      Sep 08, 2023

      Eric_administrateur  - We had exactly the same issue, which had been driving us crazy for months!

       

      These steps resolved the issue for us.  Can't thank you enough!

    • JosephineLee's avatar
      JosephineLee
      Copper Contributor
      Sep 13, 2023
      Hi all, does this solution fixed it permanently or only interim? Thanks.
      • Eric_administrateur's avatar
        Eric_administrateur
        Copper Contributor
        Sep 25, 2023

        JosephineLee 

        That's the $1,000 question... For the moment, it's still working for us...