Forum Discussion
Internal IT ticketing solution needed
Our company has been looking for an internal IT ticketing solution or a help desk software much like this, built on SharePoint environment to manage both our internal IT ticketing and Customer suppor...
jamiemills22 Hello,
I would recommend doing following:
- Create a Communication Site for "IT Help Desk"
- Brand the site and include user-friendly content
- Provide with FAQ to easily solve issues instead of creating tickets
- Include video documentation for some of your more advanced challenges
- Create a SharePoint List (with the help of the new Microsoft Lists)
- Adjust the metadata and configure the list to match your needs for the Help Desk tickets.
When that is done, take a look at Power Platform. Start with Power Apps. There are some amazing templates for working with SharePoint Lists. Create two different applications, one that is available for mobile phones and another that is for larger screens (tablets or computers). These applications can be distributed to all your users in the organization, you have the possibility to choose people or groups to receive this application.
- Distribute the mobile application to your users
- Embed the large-scale application into your communication site so that users can see the Power App and create a ticket right on the communication site (not using the list interface).
When that is done, look at Microsoft Power Automate (AKA flow).
From the SharePoint List, create a automated task handler, so that changes in the list will be reflected in planner or the way you would like to handle them.
Yours sincerely,
Aref Halmstrand