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Michael Wang's avatar
Michael Wang
Copper Contributor
May 18, 2017
Solved

File locking issue

We are running an on-prem Sharepoint 2013 standard edition and we recently upgraded our users to O365 Office 2016.  Soon after the Office 2016 upgrade, many users are reporting that they are having p...
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  • Stewart Harris's avatar
    Stewart Harris
    Nov 09, 2017

    Please find below the problem, cause and resolution provided by Microsoft..

    Note : - we do not use check in - check out in our environment...

    Hope this helps

    Stewart

     

    PROBLEM

    ================================

    there are some users report of upload failed issue, sometimes, it can be completed by retry, some time, it will always failed.

    Also many different symptoms when saving on both office and SP side which point to lock issue.

     

    CAUSE  & RESOLUTION

    =================================

    CAUSE: web client service add lock on the file

    RESOLUTION: since no need for checkout/checkin, add below registry to disable the lock function of web client service but keep all other functions like explorer view support

                                    HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\SupportLocking=0

     

    ADDITIONAL INFORMATION AND RECOMMENDATIONS

    ================================================

    Registry to disable lock function when web client service is started:

    1. Start webclient service on user side
    2. Find registry: HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters on their machines.
    3. Find value: SupportLocking(if no, please add), set its value to 0, want to just disable lock feature.

     

Michael Wang's avatar
Michael Wang
Copper Contributor
May 22, 2017
Thanks Anji, we will look into it.
Chris Bates's avatar
Chris Bates
Copper Contributor
Jun 06, 2017

I have the same issue amd again with SharePoint 2013 and after upgrade of my Office 365 to 2016 version.

 

I'm losing data so please advise a solution asap.

 

Chris

  • Michael Wang's avatar
    Michael Wang
    Copper Contributor
    Jun 06, 2017

    We are still troubleshooting the issue... focusing on WAN accelerators used in your environment.  Do any of you use a WAN accelerator such as Riverbed?

    • Stewart Harris's avatar
      Stewart Harris
      Copper Contributor
      Jul 14, 2017

      Hello

       

      We have the same issue but in our case, its Sharepoint 2013, On-premise.

      User has opened a doc in a library, made changes to word doc, tried to save and close.

      The document is not able to be checked back in by domainname\user.

      We then notice that the file is in th Upload Centre as "Upload failed" ..  and says check out for editing by the above user.

      The impact is that other users have gon in and made changes after, so versioning is turned on which means the file has been overwritten. We resolve this by comparing the document with the current versions in SP.  

      We have tried all of the usual fixes, like clearing the cache etc.,

      We have also noticed that even though Microsoft say that the file is locked after closing for 10 mins, in one instance it took more than 30 minutes, but most cases not at all.

       

      Thanks

      • Deleted's avatar
        Deleted
        Nov 07, 2017

        We are having the same issue. If you edit in teams it is ok, if you edit online it is ok but if you edit in the (thick client) excel it locks the file and will not let you upload it. BUT the only way to work on the complicated formulas is by editing in the thick client.

         

        The biggest issues is not the collaboration part as that work it is when you check out the file there is no way to get it back uploaded again.

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