File locking issue

Please find below the problem, cause and resolution provided by Microsoft..

Note : - we do not use check in - check out in our environment...

Hope this helps

Stewart

PROBLEM

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there are some users report of upload failed issue, sometimes, it can be completed by retry, some time, it will always failed.

Also many different symptoms when saving on both office and SP side which point to lock issue.

CAUSE  & RESOLUTION

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CAUSE: web client service add lock on the file

RESOLUTION: since no need for checkout/checkin, add below registry to disable the lock function of web client service but keep all other functions like explorer view support

                                HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\SupportLocking=0

ADDITIONAL INFORMATION AND RECOMMENDATIONS

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Registry to disable lock function when web client service is started:

1. Start webclient service on user side
2. Find registry: HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters on their machines.
3. Find value: SupportLocking(if no, please add), set its value to 0, want to just disable lock feature.