Forum Discussion

Copper Contributor

May 18, 2017

Solved

File locking issue

We are running an on-prem Sharepoint 2013 standard edition and we recently upgraded our users to O365 Office 2016. Soon after the Office 2016 upgrade, many users are reporting that they are having p...

files

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Stewart Harris
Nov 09, 2017
Please find below the problem, cause and resolution provided by Microsoft..
Note : - we do not use check in - check out in our environment...
Hope this helps
Stewart

PROBLEM
================================
there are some users report of upload failed issue, sometimes, it can be completed by retry, some time, it will always failed.
Also many different symptoms when saving on both office and SP side which point to lock issue.

CAUSE & RESOLUTION
=================================
CAUSE: web client service add lock on the file
RESOLUTION: since no need for checkout/checkin, add below registry to disable the lock function of web client service but keep all other functions like explorer view support
HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\SupportLocking=0

ADDITIONAL INFORMATION AND RECOMMENDATIONS
================================================
Registry to disable lock function when web client service is started:
Start webclient service on user side
Find registry: HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters on their machines.
Find value: SupportLocking(if no, please add), set its value to 0, want to just disable lock feature.

Deleted

Nov 07, 2017

We are having the same issue. If you edit in teams it is ok, if you edit online it is ok but if you edit in the (thick client) excel it locks the file and will not let you upload it. BUT the only way to work on the complicated formulas is by editing in the thick client.

The biggest issues is not the collaboration part as that work it is when you check out the file there is no way to get it back uploaded again.

Stewart Harris

Copper Contributor

Nov 09, 2017

Please find below the problem, cause and resolution provided by Microsoft..

Note : - we do not use check in - check out in our environment...

Hope this helps

Stewart

PROBLEM

================================

there are some users report of upload failed issue, sometimes, it can be completed by retry, some time, it will always failed.

Also many different symptoms when saving on both office and SP side which point to lock issue.

CAUSE & RESOLUTION

=================================

CAUSE: web client service add lock on the file

RESOLUTION: since no need for checkout/checkin, add below registry to disable the lock function of web client service but keep all other functions like explorer view support

HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\SupportLocking=0

ADDITIONAL INFORMATION AND RECOMMENDATIONS

================================================

Registry to disable lock function when web client service is started:

Start webclient service on user side
Find registry: HKLM\SYSTEM\CurrentControlSet\Services\WebClient\Parameters on their machines.
Find value: SupportLocking(if no, please add), set its value to 0, want to just disable lock feature.

David Deangelis
Copper Contributor
Jul 05, 2018
Is there a similar fix for Teams for Mac? We also do not use check-in/out, however when I create a word file within Teams, I can not move it or rename it or do anything except editing after I create it. The error message is that I have it locked for editing, however I do not have it locked for editing.