Forum Discussion
Project Web task email notification for guest user error
We are using Project web for over 6 months and recently got an error on email delivery when assign a task to a guest user. I did some digging and it looks like the Guest User from Office 365 has 2 fields. Email and Email Address. The Email Address field has correct email of the guest user while the Email field was generated from the system with the "#EXT#" added to the middle. The notification email is generated using the Email field which contains the invalid email address so we got Office 365 error: "Your message to xxxx#EXT#xxxxxx.com couldn't be delivered". I tried to delete and re add the guest user but the system keeps generate this wrong email. This email notification has been working fine for several months until the last 3 weeks. We rely heavy on this feature to assign tasks to our guest users. Please help!
Thanks,
Don
3 Replies
Hello Don_Nguyen ,
It will be worth opening a support ticket on your M365 tenant for this issue so that Microsoft support can investigate
Paul
- Hi Paul,
Do you know where can I submit the ticket?
Thanks,
DonHello Don_Nguyen ,
From the Microsoft 365 admin center: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support If you don't have access, you tenant admin will be able to raise it for you.
Paul
