Forum Discussion

Copper Contributor

Jan 21, 2019

Cannot sync document from online sharepoint to local computer by using Onedrive

Dear Team, I am having a problem with syncing document from Enterprise site of Online Sharepoint to local computers by using Onedrive. I have configured a shared folder under a sub-site of Enterp...

SharePoint Online sync

Rnishat0786

Iron Contributor

Jan 21, 2019

Hi Thuan

Do you get any error after it says getting ready to sync.. as shown in screen shot. If you could share the error message that would give more insight about the issue.

Thanks

Robin Nishad

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Technical consultant

Thuan Phan Van Minh

Copper Contributor

Jan 22, 2019

Dear Robin,

There is no any windows displayed after click the sync button. As usual it will have a windows popped up to choose the Onedrive app, but it remains the same.

The users have only Contribute permission on that shared folder.

Thank you so much.

Best regards,

Thuan.

ChrisWebbTech
MVP
Jan 22, 2019
I’m not sure you can sync from a subsite. I’ll have to test this tomorrow morning.
- Thuan Phan Van Minh
  Copper Contributor
  Jan 22, 2019
  Dear All,
  
  I have resolved my issue, I changed from the Restricted Read to Read permission on the sub-site, and then my user did sync their files.
  
  Thank you so much for your support. I am so sorry about this due to I am a bit new with Online SharePoint.
  
  Best regards,
  Thuan.