Forum Discussion
Cannot edit document stored in SharePoint Libraries using Word (We're having trouble...)
Hi everyone, sorry to bring back painfull memories about SharePoint 2013 but here we go!
Last week I went to update our SharePoint 2013 farm to the latest CU. It seem that it failed and that we now have some problem editing Office document that are in any libraries. When I say failed, for the updates, all the CU are installed on each servers but the farm update (from the CA) did not got through and is failing at step 5 of 6, I will make another post about that one).
We are using Office Web App Servers and they were working fine before the update and now, we are able to open the documents but when we select, as an example, edit in Word, we have the error message saying "We're having trouble connecting top the server. Please try again later."
Nothing else changed in the environment and we have a case open with MS but they are not really easy to get on a call and we are receiving a lot of incident from our users.
We are using Office 365 running the latest stable enterprise version, SharePoint 2013, Office Web Apps 2013.
When we download a document from a library and open it locally it work, when we edit the doc online, it work.
Creating a new file and uploading it we have the same problem.
I do not know where to start for troubleshooting this and my knowledge about SharePoint is pretty small.
Thank you for your help and I'll post anything here to help.
Mathieu
- In the end, it was some missing permission for the install account that where needed to update some database following a CU for SharePoint that was also blocking the process required to edit the Word document in the browser.
1 Reply
- In the end, it was some missing permission for the install account that where needed to update some database following a CU for SharePoint that was also blocking the process required to edit the Word document in the browser.