Forum Discussion

Samsul_Miah's avatar
Samsul_Miah
Copper Contributor
May 16, 2023
Solved

Viva licencing - do all users need a licence for tracking of open rates for every internal recipient

Hi,

 

I am hoping my query makes sense so here goes:

 

If we license 1 user with Viva Insights, would this allow the tracking of open rates for every internal recipient of mails from this account? Or is it that have to license all of the recipient accounts to allow email open rate tracking?

 

As an example - we want to provide our comms team a licence to allow them to track institutional open rates for their marketing mails from a single email address.

Do we really have to provide a Viva licence for all members of the whole institution for the comms team to track the open rates for this one account?

 

Thanking you in advance,

 

Samsul

5 Replies

Resources