Forum Discussion
Viva licencing - do all users need a licence for tracking of open rates for every internal recipient
Hi Samsul_Miah,
Open rates are part of personal insights and would be shown within Outlook in the Insights Outlook Add-in. In order to have this feature enabled the service plan required is a Viva Insights Subscription.
I don't believe that all recipients need to have a Viva Insights license assigned to them but they must be internal to your company.
Only certain types of emails are reported about and they must be sent to 5 or more recipients:
Viva Insights Outlook add-in reference | Microsoft Learn
Here are some resources about open rates with Viva Insights:
Use Microsoft Viva Insights in Outlook - Microsoft Support - 2nd option: "track email and document open rate"
Plans and environments for personal insights | Microsoft Learn
Hello, we are also currently trying to use the email tracking functionality at our organization.
We currently have MS E3 licences for all our staff. Per Microsoft documentation, it looks like personal insights would already be included and we wouldn't need to obtain a separate Viva Insights licence. Would anyone know if this is true?
If so, my second question would be how we could get the Viva Insights Add-On to appear in outlook as we currently don't have that available as an add-on to choose from. Would our admin need to specifically turn on Insights for outlook? Many thanks.
Kent
MicrosoftJake_Caddes thanks! Appreciate the info.