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HmeltonAppDev's avatar
HmeltonAppDev
Copper Contributor
Apr 04, 2025
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Viva Insights Outlook Add-in is Missing in OUtlook

We purchased a couple of Viva Insights license to test.  I assigned the roles and enabled the Outlook add-in but it is not showing up in the OUtlook Toolbar.  Did I miss a step?  We can't find the Outlook Add-in in the store to deploy it either.  We are in the GCC.  Can someone help us get the Viva Insights for Outlook Add-in showing in our Outlook desktop?

 

Thank you.

Set-up and deployment
  • Jake_Caddes's avatar
    Jake_Caddes
    Apr 09, 2025

    Hi HmeltonAppDev ,

     

    Here is the documentation about the Viva Insights Outlook Add-in - About the Viva Insights Outlook add-in - Microsoft Support 

    I have copied over the steps for opting in and setting up the add-in. Let me know if you have any questions or are running into issues.

    Opt in or out

    1. Open your Viva Insights app in Teams or on the web.
    2. Select the ellipses (...) at top right, then select Settings.
    3. Select Privacy from the left pane.
    4. Toggle the switch for Insights Outlook Add-in from On to Off or from Off to On.
    5. Select Save changes.

    Note: It might take up to 24 hours for your saved changes to take effect.

    If you opt yourself out or if an admin opts you out, you can opt back in any time to regain access to the Viva Insights Outlook add-in.

    After opting in you can the use it from the Desktop Outlook app:

    1. Open the Home ribbon of Microsoft Outlook.
    2. Select More commands (...) > Viva Insights.

    or the Web Version:

    1. Open Outlook on the web.
    2. Open an email message.
    3. Select Apps in the top-right corner of your email message.
    4. Select Viva Insights from the list.

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  • Jake_Caddes's avatar
    Jake_Caddes
    Icon for Microsoft rankMicrosoft
    Apr 09, 2025

    Hi HmeltonAppDev ,

     

    Here is the documentation about the Viva Insights Outlook Add-in - About the Viva Insights Outlook add-in - Microsoft Support 

    I have copied over the steps for opting in and setting up the add-in. Let me know if you have any questions or are running into issues.

    Opt in or out

    1. Open your Viva Insights app in Teams or on the web.
    2. Select the ellipses (...) at top right, then select Settings.
    3. Select Privacy from the left pane.
    4. Toggle the switch for Insights Outlook Add-in from On to Off or from Off to On.
    5. Select Save changes.

    Note: It might take up to 24 hours for your saved changes to take effect.

    If you opt yourself out or if an admin opts you out, you can opt back in any time to regain access to the Viva Insights Outlook add-in.

    After opting in you can the use it from the Desktop Outlook app:

    1. Open the Home ribbon of Microsoft Outlook.
    2. Select More commands (...) > Viva Insights.

    or the Web Version:

    1. Open Outlook on the web.
    2. Open an email message.
    3. Select Apps in the top-right corner of your email message.
    4. Select Viva Insights from the list.

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