Forum Discussion
Issue AIP Protection for PDF (Adobe Plugin )
Did the user try to open a Word document protected by another user? Yes .can open successfully
- Do other users from the same organizations also face the same issues when trying to open protected PDFs?.All other users in other locations can open PDF successfully .The issue is with one location alone.
- Is the same user able to open protected PDFs in other locations?.Ye she can open in WIfi but not in corporate network from that location
- Did the affected user already try to open the protected PDF in the same location with AIP client / viewer? Yes he can open in AIP client but not via plugin.
MicrosoftThanks!
Could you please have the user zip the contents of the following directory:
%localappdata%\Microsoft\RMSLocalStorage\mip\logs
Afterwards, please send that zip to the following email address:
"martin" dot "sieber" at "microsoft.com
Regards,
Martin
I have replied and sorry for the delay . It was challenging to get user due to time zone .
Could you solve the problem? What was the roote cause for it?
We currently have the same problem here with Sensitivity Labels and Protection.
BR
Thomas
We found out what causes the problem.
Adobe Reader is using WinHTTP Proxy configuration. Our WinHTTP configuration sends the traffic from a workplace client in the internet (outside corporate office) to our proxy. Adobe Reader does not like that (Maybe SSL Inspection Issue). If you set WinHTTP to direct access (no proxy) it works.
