Forum Discussion
Unable to activate some class teams
Is anyone else experiencing an issue where Teams have been created using an uploaded csv through SDS, but some teachers are unable to activate the team and receive a message to try again later?
Kane_Ansell Originally we were applying the following policy packages to staff and students (Education secondary, education primary, education teacher). But these would fail so we ended up creating a Students Meeting policy, Students Live Events Policy, Students Messaging policy.
These policy's have exactly the same settings a the default Microsoft provided ones except we have created these rather than using the default policys.
Hope that makes sense and helps.
16 Replies
Schmiddi yes we now have all our Teams activated. It appears to be a Microsoft Issue relating to a provisioning delay at their end. We were applying the default policy packages to our users and for some this would fail to apply correctly. We created a custom set of policy's and applied this to our users and then all the teams activated. Microsoft are aware of the issue but last time we spoke with them they couldn't give a clear time frame for a resolution.
- Hi Matt6556
Can you provide me a little more details on the policies you created? What specific policies did you need to create?
- Yes that is exactly the error we are getting, not all classes but enough to be causing problems. it looks like the associated mailbox has not been created. If you try and view the mailbox it will say this is still being setup.
Hi Matt6556
By any chance after you syncronised with MS SDS, did you attempt to change any Team Names or Resync with new names but referencing the original email address for the Groups themselves?
Kane_Ansell No we did not change any of the names. I have tried to manualy create groups with the same name and run a SDS sync to add the users but all this will do is create a duplicate team with the users added. The email address for the manualy created group is not the same as the SDS group but if you change it to match using powershell and then run a sync again you just end up with a duplicated group
- Hi @Matt6556 did you ever get a resolution for this one? I"m experiencing the same issue at our school and can't for the life of me work this out!
