Forum Discussion
John Fitch
Sep 18, 2020Copper Contributor
"We Couldn't Open Your Project"
We have a new licensed user who cannot access a project in the "new" Project. We can add her in as a group member just fine. However, when we attempt to assign a task, we get a pink bar that says, "C...
jackieduong
Microsoft
Oct 05, 2020John Fitch Hi John! Thanks for your patience. We've investigated this and believe we've been able to fix it (for your E3 user). Will you ask your teammate to check and let me know if the problem is resolved? Once again, thank you for all of the details!
John Fitch
Oct 05, 2020Copper Contributor
Still a no-go. "Couldn't assign resource. Please try again. Correlation ID: b48ba161-17a1-44d9-9752-8ad1c6a56ec2" <-- I get that when attempting to assign her a task.
In addition, since your message, we removed and then re-added her to the project. No go.
We also created a new project in the new "Project for the Web" space (i.e. not the old Project Online world based in SharePoint) and access for that was a no, too. I can list her in the group. But when we get an error either when I try to assign her a task or when she tries to access the project itself.
- jackieduongOct 08, 2020
Microsoft
John Fitch Thank you for continually checking on this. Can you check once more, we believe the issue should be mitigated. Thank you again for your patience.
- nasal8412Feb 24, 2021
Microsoft
jackieduong could you please share the fix for this issue as one of my customers also facing the same issue
need to unblock this
thanks in advance
- priyankapuranikFeb 24, 2021
Microsoft
nasal8412 Could you give us the details with the correlation id? (You should see if if you click on details in the error screen)
- slonkakDec 08, 2020Copper Contributor
jackieduong How was this fixed? I'm having a similar issue.