Forum Discussion

Jon Ostroushko's avatar
Jon Ostroushko
Brass Contributor
Feb 15, 2018
Solved

Users are not able to open Projects from O365 in Chrome to MS Project on the desktop

So we are running into an issue that appears may be attributed to a Chrome update. I am looking to gather feedback from others to see if you are experiencing the same issues as us.    When a user...
Chrome
office 365
Online
Project
  • Brian-Smith's avatar
    Brian-Smith
    Mar 05, 2018

    The Win 7 and IE 11 issue was resolved over the weekend with a fix rolled out to the Project Online service.  There are still similar symptoms related to Chrome and also some Protocol Handler version problmes that may look similar - but the IE 11 and Win 7 should be resolved now.

Brian-Smith's avatar
Brian-Smith
Bronze Contributor
Mar 20, 2018

Sorry for the inconvenience Owen.  If you use the subscription Project Online Desktop Client then the fix is already available in the Monthly Release channel.  If you are using a MSI then the fix should be released in the April public updates - die 3rd April.

Best regards,

Brian.

Steve Owen's avatar
Steve Owen
Copper Contributor
Apr 25, 2018

This issue is still not fixed and the Public Patch will not install.

  • Brian-Smith's avatar
    Brian-Smith
    Bronze Contributor
    Apr 25, 2018

    Can you share more details Owen and I am sure we can help?  The public patch is only applicable to the non-subscription client.  If you are using the subscription client then it is already fixed in the monthly channel - but if you are in the semi-annual channel then you will jot have the fix yet.  Either open a support incident or ask you administrator t open one - or switch you to the monthly channel.

    Best regards,

    Brian.

    • Ana Colmenares's avatar
      Ana Colmenares
      Copper Contributor
      Jun 25, 2018

      Hello Brian

      To the semi annual channel, when will be the fix ready, at the end of june?

       

      Thanks, Ana Cecilia

      • Tom Cantrell's avatar
        Tom Cantrell
        Copper Contributor
        Aug 03, 2018

        I am still unable to open projects from Chrome.  Should the resolution/update been pushed to everyone at this time?  

         

        I'm trying to understand if this is an issue specific to my environment or if there is a resolution forthcoming from MSFT.

         

        Thanks for any help.

    • Steve Owen's avatar
      Steve Owen
      Copper Contributor
      Apr 25, 2018

      Brian,

      The final piece of information you provide allowed me to resolve the issue with your information on how subscriptions receive updates.

      Once I ran the script to change to Monthly Office/Project Updated and the issue was resolved.

       

      Below is the link for other's who need help getting the patch.

      https://support.microsoft.com/en-us/help/3185078/how-to-switch-from-semi-annual-channel-to-monthly-channel

       

      • Brian-Smith's avatar
        Brian-Smith
        Bronze Contributor
        Apr 26, 2018

        Glad you resolved this Steve - and thanks for sharing the link too - I should have mentioned the semi-annual channel in my first response.  And apologies for calling you 'Owen' rather than 'Steve' - twice - I can't blame lack of coffee...

        Best regards,

        Brian.

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