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Relation between task duration and project calendar work hours
This is for project on web. I am not able to figure out how the duration filed sets the task end date. As a test, I created project with project calendar working hours: M to F, 5:00 PM - 9:00 PM (4 h...
- If you have Project Plan 1,3 or 5 licenses then Project for the web is definitely NOT out of scope for support. You should be able to open a new case via the Microsoft 365 Admin center (or your admin should). If you tried this before - ping me the case number to brian.smith@microsoft.com and I will find out why you were told this. Best regards, and apologies for the delay in responding - just back from vacation, Brian.
The issue is now resolved.
The customer support team was helpful in troubleshooting. We had multiple screen share sessions. They applied some patches to the Dynamics 365 environment.
Now, I can create new custom calendars that works as expected. The older calendars still give the same problem. But for now, I am good with creating new calendars for the projects.
- Excellent news - glad to hear this!
Brian-Smith We are experiencing the same issue described.
Since it was resolved, do we have any other options besides contacting support and going through the same process from the start?
- Are you re-applying the calendar after making any changes to the template topaz1625? Changing a template will not change any of the calendars created from that template any more than changing a Word template will update documents made from it. If that doesn't help then yes, open a support incident and we can help explain what is happening - but this probably isn't the same issue from this old thread.
