Forum Discussion
DRogith
Oct 07, 2021Copper Contributor
Relation between task duration and project calendar work hours
This is for project on web. I am not able to figure out how the duration filed sets the task end date. As a test, I created project with project calendar working hours: M to F, 5:00 PM - 9:00 PM (4 h...
- Oct 22, 2021If you have Project Plan 1,3 or 5 licenses then Project for the web is definitely NOT out of scope for support. You should be able to open a new case via the Microsoft 365 Admin center (or your admin should). If you tried this before - ping me the case number to brian.smith@microsoft.com and I will find out why you were told this. Best regards, and apologies for the delay in responding - just back from vacation, Brian.
Brian-Smith
Oct 22, 2021Former Employee
If you have Project Plan 1,3 or 5 licenses then Project for the web is definitely NOT out of scope for support. You should be able to open a new case via the Microsoft 365 Admin center (or your admin should). If you tried this before - ping me the case number to brian.smith@microsoft.com and I will find out why you were told this. Best regards, and apologies for the delay in responding - just back from vacation, Brian.
DRogith
Oct 27, 2021Copper Contributor
Thank you. I have Project Online Plan 3.
IT was difficult to find the support system. Clicking Help and Support in Project led me to different places. The support ticket was transferred from Microsoft 365 Admin team -> SharePoint team -> Power Platform team -> Project online.
Currently it is in under review by the Project team for last 1 week. I get frequent updates that they are still working on it.
I will post an update once the issue is resolved.
IT was difficult to find the support system. Clicking Help and Support in Project led me to different places. The support ticket was transferred from Microsoft 365 Admin team -> SharePoint team -> Power Platform team -> Project online.
Currently it is in under review by the Project team for last 1 week. I get frequent updates that they are still working on it.
I will post an update once the issue is resolved.