Forum Discussion

Copper Contributor

Sep 18, 2020

"We Couldn't Open Your Project"

We have a new licensed user who cannot access a project in the "new" Project. We can add her in as a group member just fine. However, when we attempt to assign a task, we get a pink bar that says, "C...

priyankapuranik

Icon for Microsoft rank

Microsoft

Sep 24, 2020

In azure portal https://portal.azure.com/#blade/Microsoft_AAD_IAM/UsersManagementMenuBlade/MsGraphUsers can you check user type and creation type for this user? I want to make sure that the domain for this user is the same as rest of the users.

Copper Contributor

Oct 05, 2020

We checked. It is the same. priyankapuranik

jackieduong
Former Employee
Oct 05, 2020
John Fitch Hi John! Thanks for your patience. We've investigated this and believe we've been able to fix it (for your E3 user). Will you ask your teammate to check and let me know if the problem is resolved? Once again, thank you for all of the details!
- John Fitch
  Copper Contributor
  Oct 05, 2020
  Still a no-go. "Couldn't assign resource. Please try again. Correlation ID: b48ba161-17a1-44d9-9752-8ad1c6a56ec2" <-- I get that when attempting to assign her a task.
  
  In addition, since your message, we removed and then re-added her to the project. No go.
  We also created a new project in the new "Project for the Web" space (i.e. not the old Project Online world based in SharePoint) and access for that was a no, too. I can list her in the group. But when we get an error either when I try to assign her a task or when she tries to access the project itself.
  
  jackieduong
  - jackieduong
    Former Employee
    Oct 08, 2020
    John Fitch Thank you for continually checking on this. Can you check once more, we believe the issue should be mitigated. Thank you again for your patience.