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John Fitch's avatar
John Fitch
Copper Contributor
Sep 18, 2020

"We Couldn't Open Your Project"

We have a new licensed user who cannot access a project in the "new" Project. We can add her in as a group member just fine. However, when we attempt to assign a task, we get a pink bar that says, "C...
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John Fitch's avatar
John Fitch
Copper Contributor
Sep 21, 2020

More details...

 

My user can access the project.microsoft.com, but she can't do anything there. When she clicks on "New Blank Project" it will take her to the "Untitled Project" page, but it won't let her add tasks or people to the project. 

 

Any idea what to look for? 

jackieduong's avatar
jackieduong
Iron Contributor
Sep 22, 2020

John Fitch Hi John! Thanks for letting us know and sharing correlation IDs. We'll look into this and keep you updated! 

  • kmesia's avatar
    kmesia
    Copper Contributor
    Jul 01, 2021

    jackieduong I am receiving the same message "We couldn’t open your project. Reload the tab to try again." The correlation ID: 519ad5e8-327b-4ef9-8088-5636efa09d14. I've tried both the web and app view and have refreshed (obsessively) for about two hours. Any help you can provide is appriciated.

  • John Fitch's avatar
    John Fitch
    Copper Contributor
    Sep 24, 2020

    Any updates or ideas on this? Our help desk seems to still struggle with where to even start looking.

     

    jackieduong 

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