Forum Discussion

Copper Contributor

Jan 12, 2024

Project Not Launching

Hi All, Not sure if anyone else has come across this yet seems to be a new "Feature" few users have raised a issue where they can't open project files by clicking on the file and opening it, you ...

Copper Contributor

Mar 07, 2024

Eric Bostrom

Nope, Still have people with the same issue. It seems to work as normal for some people for like a week then stops again. Another Top Quality program from MS

Eric Bostrom

Copper Contributor

Mar 07, 2024

Experiencing the same. Replicated registry, versions, process etc. Some people can open directly np, others can't. As you say the issue comes and goes.

RodFromm
Iron Contributor
Mar 07, 2024
Eric Bostrom - Have the impacted users verified they are using the same version as everyone else? I only ask as we had this happen and it caused some odd issues that were extremely difficult to troubleshoot. You may also want to completely remove MSP from their machine and re-installed it? Other than that, I don't have any suggestions without being able to physically troubleshoot the issue.
- Eric Bostrom
  Copper Contributor
  Mar 08, 2024
  RodFromm
  
  > Have the impacted users verified they are using the same version as everyone else?
  
  Yes, the issue impacts people using the same version. Upgrading or downgrading license does not impact the issue.
  
  > You may also want to completely remove MSP from their machine and re-installed it?
  
  Yes, and also uninstalling office365. This does not resolve the issue. I've also Autopilot wiped machines, and tested with machines/users that have never had Project.