Forum Discussion
office 365 project does not work
Lewis-H and Chad2018 - overnight a mitigation should have started rolling out - and affected customers should also be seeing a posting on their Service Health dashboard (SHD) - assuming that either the customer had opened a support ticket or we had correctly detected the problem in the tenant. Let me know if you aren't seeing the SHD posting Chad2018 - and I can make sure you tenant gets added to the list.
And thanks Lewis-H for the vote of confidence, and yes, we do have a great team here :).
Best regards,
Brian
Brian-Smith Is the SHD the same as the service health tab in the office 365 admin center? I just looked there, and there was nothing related to project. The Microsoft tech that has been working with me on the phone had me switch to project plan 3(free trial) from project plan 1 (what I paid for) and now I can use my file again. Thank goodness... but...his suggestion is to abandon project online and download the desktop version. Is that really the answer??
Hi Chad2018 - yes, SHD is the O365 Health Tab - and this outage was listed under SP199630, under SharePoint Online - which can be a little confusing. It may be that the support engineer didn;t correctly identify the issue and relate your problem with this outage. Please can you share the support ticket number please? E-mail me at brian.smith@microsoft.com. We should have the mitigation rolled out now so I suspect this may have fixed your issue rather than license change. Also what you were using was the new Project for the web which just needs Plan 1. Project Online is something else entirely and comes with Plan 3 and 5. The only reason I'd suggest using the desktop client is if the features of the new service don't meet your needs - and the client comes with Plan 3 and Plan 5. If Plan 1 suits your needs then now we have it fixed.
Best regards,
Brian