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cedgab's avatar
cedgab
Copper Contributor
Jun 30, 2021

Misalignments in Project Custom Fields

Dear All, we have MS Project Online and we have this scenario: a) We have custom fields at project entity level   1. User usr1 creates a project PR1 in the project center with custom field A empt...
Paul_Mather's avatar
Paul_Mather
MVP
Jul 01, 2021

Hello cedgab,

It sounds like user2 might have an issue with the project in the local cache. Do you see this with other projects in the same PWA instance? You could look to remove that project from user2 local cache then get them to open it again and that should sort it.

Paul

cedgab's avatar
cedgab
Copper Contributor
Jul 01, 2021

Thanks Paul Mather!
I had the chance to do a troubleshooting session with one user.
I tried to clean the cache for all projects, tried to cancel the cache folder (with MS Project client closed), tried to re-install the ms project client but ... no way - same wrong behavior.

What I found is that:
usr2 has locally (I don't know where) the lookup values different from the lookup table we have in the webapp
so the client is setting the custom field to empty since locally there is no correspondence to the centralized lookup table in the webapp.
In few words local lookup table values are misaligned with the centralized ones.

Any ideas ?

Thanks!

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