Forum Discussion
nicole50
Apr 24, 2023Copper Contributor
Impossible to open a project from PWA to Project Professional 2016
We have a customer who uses Office 2016. So we installed Project Professional 2016 for connecting to Project Online. One of their users have problems to open a project from PWA to Project Profession...
Paul_Mather
Apr 24, 2023MVP
Hello nicole50 ,
What is different for this user when compared with a user that works OK performing the same action? Both have Project Pro 2016 install using the same method? Both have the same version of other Office apps deployed? Could be an issue with a mismatch of MSI and C2R versions maybe?
Have you tried deleting the Project Web App account in MS Project (File > Info > Manage Accounts) then add a new one? You have to be connected to the MS Project Computer profile to do this.
Paul