Forum Discussion
Update list when Send email with options sends successfully
I think if I combine your 2 suggestions I can get what I want. If I update the "Email Sent" flag and set a timestamp parallel to (or prior to) the send email with options, I assume it will send successfully and it logs the info accordingly. Then on fail I can update "Email Sent" to No and clear out "Email Sent Date". That would let me run a recurrence and I could re-try those fails automatically by querying the list for any items where "Email Sent" equals "No".
Do you see any problems with that approach or any gotchas I might be missing or failing to consider?
In what scenario might sending the email fail? Is that just the assumption that something, someday, always goes wrong, or is there something about your process that leaves open the possibility of an address being invalid or unavailable?
From my perspective, yes - someday it'll go wrong. But it's more for providing better data for the customer. When the customer looks at the list, they can see did the email send, when did it send, did the recipient responded, when did the recipient respond. The customer can start to get a feel for response times, and they have something that confirms the email actually sent without having to look into the flow logs.