Forum Discussion
Jacques van der Hoven
Oct 05, 2016Iron Contributor
We're unable to load conversations. Check back again in a few minutes
Occassionally I receive the following message when opening a task in Planner: "We're unable to load conversations. Check back again in a few minutes".
At first I had no idea why this was happening, because it was also not consistent across all tasks. I haven't confirmed this yet, but I now suspect this has to do with the fact that I deleted the conversation out of Outlook where I assumed the items were treated more like email that could be deleted. I can't say for sure, but I think this is what it boils down to and I haven't found a way to rectify it apart from recreating the task.
Steps you can take to reproduce the problem:
Steps you can take to reproduce the problem:
- Create a new task in Planner
- Assign it to yourself
- Go to Outlook and find the group and the task you created which will be listed as a conversation.
- Delete the conversation (it will notify you that the action is permanent)
- Now go back to Planner and try post a new comment. You should get the following error: "We were not able to post your comment. Please try again"
- Then, if you close the task, browse around a bit then re-open it in a while you should start seeing the error message in the title of this post.
Hope this is useful to others.
- r1cam
Microsoft
Open https://tasks.office.com/
Select the Task affected
Add comment
This action resets the conversation thread and the message in the text window disappears - How did you delete the conversation in the group? Groups conversations cannot be deleted (I have just checke it)
- SanthoshB1Bronze Contributor
jcgonzalezmartin, Group conversations can be deleted from OWA and not from Outlook desktop cleint. I guess you have tried it from Outlook desktop client.
- Jacques van der HovenIron Contributor