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Jacques van der Hoven's avatar
Jacques van der Hoven
Iron Contributor
Oct 05, 2016

We're unable to load conversations. Check back again in a few minutes

Occassionally I receive the following message when opening a task in Planner: "We're unable to load conversations. Check back again in a few minutes". 

 
At first I had no idea why this was happening, because it was also not consistent across all tasks. I haven't confirmed this yet, but I now suspect this has to do with the fact that I deleted the conversation out of Outlook where I assumed the items were treated more like email that could be deleted. I can't say for sure, but I think this is what it boils down to and I haven't found a way to rectify it apart from recreating the task. 

Steps you can take to reproduce the problem: 
  1. Create a new task in Planner
  2. Assign it to yourself
  3. Go to Outlook and find the group and the task you created which will be listed as a conversation. 
  4. Delete the conversation (it will notify you that the action is permanent)
  5. Now go back to Planner and try post a new comment. You should get the following error: "We were not able to post your comment. Please try again"
  6. Then, if you close the task, browse around a bit then re-open it in a while you should start seeing the error message in the title of this post. 

Hope this is useful to others. 

  • How did you delete the conversation in the group? Groups conversations cannot be deleted (I have just checke it)
    • SanthoshB1's avatar
      SanthoshB1
      Bronze Contributor

      jcgonzalezmartin, Group conversations can be deleted from OWA and not from Outlook  desktop cleint.  I guess you have tried it from Outlook desktop client. 

      • Jacques van der Hoven's avatar
        Jacques van der Hoven
        Iron Contributor

        You can delete it from the desktop Outlook client. That's where I deleted it. 

         

        Edit: I've uploaded a screenshot of what I mean. 

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