Forum Discussion
We couldn't upload the attachment
Hi, I cannot reproduce your problem. Are you able to provide some screen shots so we can see exactly what is happening please?
ben_projectI should have posted a screenshot in my original post.
Going through the following steps:
1) click on a task in a bucket
2) click on Add attachment button then File
3) select file from desktop
4) see screenshot below for error encountered
These steps have been used for a long time. It just suddenly stopped working.
Juan Carlos González Martín- I couldn't find anything online with that error message. I thought I check in with the community but it looks like I will have to submit a Microsoft support ticket.
As you say, it should just work. Worth trying a few different browsers and users to see if you can narrow the problem down, but if the problem is organisation wide then a support ticket is the way to go!
- IE 11 is the browser everyone is using. But worth checking to see if another browser works. Unfortunately this error message is generic. There is a specific one that shows up if you try to upload a large file.
I'll share my findings with the community after working with Microsoft support.- As promised, I am following up to this issue with attachments in Planner. Unfortunately, the answer is not going to be helpful to anyone else.
I opened a Microsoft support ticket. But before we could set up desktop sharing session to troubleshoot the problem, the problem has disappeared. I saw the error myself prior to contacting Microsoft support.
I am guessing there was a backend update/fix that correct the problem.
Hopefully no one else encounters this error. If you do, I can only recommend you reach out to Microsoft Support.