Forum Discussion
Users not receiving email notification for task assignment
Users haven't been receiving an email when a task is assigned to them. They do, however, receive an email when a task they're assigned to is commented on or is marked completed (discovered this wasn'...
We are trying to implement work with the “Planner” application. And we had a problem with email notifications for events in Planner.
We are faced with the fact that the notification does not always arrive and depends on some parameters set in the task.
The help says that messages in the mail will be sent to participants if in the “Plan Options” section of a specific Plan you check the “send messages to the group” checkbox, then notification letters will be sent. We did it.
And it clearly says “When adding a comment to a task, a message is always sent to the group.”
And then miracles begin, which may be simply explained if you know the mechanism of operation, but it is difficult for us to understand the logic without additional experiments.
What's really going on?
In fact, when adding a comment to a task, a message to the group about the new comment is not always sent.
Everything is somehow very complicated and at the same time simple, but the logic is incomprehensible and it is not clear how to fix the problem.
How it really works! An employee of a group of a specific Plan will begin to receive messages in the mail about new comments in a specific task, only after he writes at least one of his comments in this specific task of this plan.
But it definitely turned out that when you create a new task and assign it to, for example, two employees (add them to the “Assigned” for this specific task), both receive a letter stating that the task has been assigned to them, but do not receive anything further by mail for now they will not write at least one comment in this particular task.
The logic is unclear.
As if we made a “New Plan” and added “Participants” there, and added them to “Assigned”, I would like that after that they would receive letters about what is happening in this plan.
What are we doing wrong? Or what is the logic behind sending an email message about changes in a specific task?
PS:
It was also noticed that sending a message regarding changes in a specific task to the Director of a specific task begins to work if, for example, you set the “Progress” item to the “In progress” state and additionally set the date of the “Start Date” item for a specific task. Apparently, this factor works for the one who set the task and he begins to receive messages about changes in the comments of a specific task. We have not yet thoroughly studied this factor. And I would also like to understand how setting these items affects sending messages about new comments on a specific task.
We are faced with the fact that the notification does not always arrive and depends on some parameters set in the task.
The help says that messages in the mail will be sent to participants if in the “Plan Options” section of a specific Plan you check the “send messages to the group” checkbox, then notification letters will be sent. We did it.
And it clearly says “When adding a comment to a task, a message is always sent to the group.”
And then miracles begin, which may be simply explained if you know the mechanism of operation, but it is difficult for us to understand the logic without additional experiments.
What's really going on?
In fact, when adding a comment to a task, a message to the group about the new comment is not always sent.
Everything is somehow very complicated and at the same time simple, but the logic is incomprehensible and it is not clear how to fix the problem.
How it really works! An employee of a group of a specific Plan will begin to receive messages in the mail about new comments in a specific task, only after he writes at least one of his comments in this specific task of this plan.
But it definitely turned out that when you create a new task and assign it to, for example, two employees (add them to the “Assigned” for this specific task), both receive a letter stating that the task has been assigned to them, but do not receive anything further by mail for now they will not write at least one comment in this particular task.
The logic is unclear.
As if we made a “New Plan” and added “Participants” there, and added them to “Assigned”, I would like that after that they would receive letters about what is happening in this plan.
What are we doing wrong? Or what is the logic behind sending an email message about changes in a specific task?
PS:
It was also noticed that sending a message regarding changes in a specific task to the Director of a specific task begins to work if, for example, you set the “Progress” item to the “In progress” state and additionally set the date of the “Start Date” item for a specific task. Apparently, this factor works for the one who set the task and he begins to receive messages about changes in the comments of a specific task. We have not yet thoroughly studied this factor. And I would also like to understand how setting these items affects sending messages about new comments on a specific task.
Excellent deduction. And Yes we get the same.
When you create a task, it sends an email of the creation of the task to all added users, stating 'You have been added to this task'.The creator of that task, for example, (or a member of the task) then sends a comment, and it will get addressed to that user, and to the workgroup email only.
MS have deemed that you only receive emails directly, if you send a comment from that task.As more members comment, you will see that the 'to: field' of the email delivered to groups starts to include that members email address.
This may deduce that a development team has decided that all emails will go to the workgroup by default. And that it would appear that its only when you make a comment, that that user then has skin in the game, and so is added to the email list (to: field) going forward.
And this is regardless of the settings about comments in the planner group settings
