Forum Discussion
Users not receiving email notification for task assignment
Users haven't been receiving an email when a task is assigned to them. They do, however, receive an email when a task they're assigned to is commented on or is marked completed (discovered this wasn'...
It's not a bug...Microsoft changed how Plans are created: by default plans are created with the Send notifications about task assignment and task completion to the Plan's conversation feed. disabled so that's the reason why you are not receiving e-mails when a task is assigned or completed...to fix it, just edit the plan and enable that setting
Ok, I've enabled "Send notifications to conversation feed" on the Plan, and while a task assignment is now showing up in Conversations, the person the task was assigned to still does not receive any notification; they aren't actually tagged in the message. If I comment on the task, I receive an email, but the person assigned does not.
So unless the person subscribes to the group/plan (e.g. turns on the "fire hose"), they won't know a task was assigned to them unless either 1) They check planner 2) they read through the whole group feed and see a task was assigned to them or 3) In a reply to the task someone manually @ mentions them. This seems ridiculously inefficient. Either they aren't notified at all or if they subscribe they get so much noise that the important information is lost.
- It might be a problem in your tenant...in my tenants Planner is working as expected
We have the same issue. You are quick at dismissing others!
We encounter similar problem. Our users receive notifications to spam folder or did not receive it at all. We contact support and currently, Planner team fix settings in our tenant from Preview period and e-mail notification starts working. But in different way, as you say.
Currently users receiving notifications only, if they are subscribed to Group conversations. But I know, that support page say this is not neccesary to receive notification if task is assigned to someone. But it looks like, that it is not this case. Planner team maybe change something a lot of more, but not tell us.
