Forum Discussion
Users not receiving email notification for task assignment
Some plans I was getting emails, others I was not. Note: I only get emails on the plans that work when I have the following cases on a task:
- Comment
- Reassign
- Complete
No emails on a NEW task being assinged to a user. That seems to be just how it is.
To check if the email users settings is enabled:
If you are the OWNER of a plan:
In Planner on your plan, go to "..." and go to "Edit Plan". Then make sure "send notifications..." is checked.
If you are a user, you can go to "..." and subscribe to updates. But this is per user.
There seems to be a lot of confusion around this. The crux of the problem is the difference between emailing users directly and email notifications in the plan / group conversation feed. The setting that owners can turn on is to have an email sent to the Group's conversation feed - unfortunately, so far as I can tell, this feed shows all activity for all tasks in the Group's plan so users have to trawl through to see what's relevant for them.
What would be far easier, and what everyone has been asking for for a year, is for any user assigned to a task to be emailed directly when they are assigned to a task or when any changes are made to it. The Planner tool will not be of any use to most organisations until this basic update functionality is added.