Forum Discussion

Michelle4rdely's avatar
Michelle4rdely
Copper Contributor
Oct 28, 2026

Timeline view in Microsoft Planner

In our organization (same Microsoft 365 tenant), I can see the "Trial active" (or Free Trial) button in the top-right corner of Microsoft Planner, allowing access to premium features (e.g., Timeline view). However, a colleague in the same organization cannot see the trial button at all in their Planner interface, preventing them from activating or requesting the trial.

The trial activation and Timeline button is completely missing for the affected user, even though both accounts belong to the same tenant and share similar roles.

Troubleshooting efforts we have tried the following steps, but the issue persists:

  1. Cleared Microsoft Teams cache and restarted the application.
  2. Signed out and relogged into the account.
  3. Verified that "Self-service purchase and request" is enabled (set to "Allow") in the admin portal.
  4. Tested accessing Planner via Microsoft Teams Web version (same outcome—button is missing).

Here is what it looks like for a user with the trial option

vs. one without:

 How can we enable or show the missing 'Trial Active' and 'Timeline' button in the Planner app in Microsoft Teams for the affected user?

admin
office 365
planner
teams

1 Reply

  • Jamony's avatar
    Jamony
    MCT
    Nov 05, 2026

    Your working account has an active premium trial; being in the same tenant and having similar roles does not automatically give your colleague the same entitlement. Timeline is a premium feature, so compare the two users' actual Planner subscriptions and trial status first.

     

    Ask your administrator to check the affected user's assigned licenses and enabled services in Microsoft 365 admin center. Allowing self-service purchases or license requests permits a route to obtain access; it does not assign a premium license.

     

    In Planner for the web, try My Plans, Create a plan, then a premium option. Microsoft documents this as another entry point for starting a trial or requesting a license. If the user already has a qualifying premium license, open a premium plan and check Timeline or the additional views menu.

     

    If neither route appears, have the administrator raise a support request with both users' license details and screenshots.