Forum Discussion
Shared account: can I use Planner to assign task?
Hi friends, in our little tenant (5 people in total) all emails arrive in info@mycompany.it. We are consultant and most questions require answers in short time. We all have private accounts, but w...
If this is a support team then I'd suggest a proper ticket management system like ZenDesk or HelpScout would be a better fit. If it's a sales team then a proper CRM would also work better. Shared mailboxes are not well suited to this type of task assignment and management, tracking, etc.