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Siegfried Baldauf's avatar
Siegfried Baldauf
Copper Contributor
May 19, 2020

Planner Tasks cannot be deleted or edited.

Hi, After deleting a group to which a plan is assigned, two tasks remain in the task list. These can no longer be edited or deleted. Restoring the group was possible, but did not provide a solution....
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dlewis2849's avatar
dlewis2849
Copper Contributor

Is there a way to just reset the entire Planner and start over. I do not have that much in the planner now.  New license?  Any other ideas?  This is corporate system, but if that is the only solution, it would be doable.  I have instructed our IT manager to train everyone on if you are going to delete a plan, first delete all tasks.  Then delete plan.  I hope that works. We did not try it yet however.  tyger 

tyger's avatar
tyger
Copper Contributor
May 21, 2020
Yeah I guess it might work with a new license but For the moment I think when the plan is deleted permanently, there is no way to get access to the tasks in the plan. So unless something is done in the backend (e.g. through a software update) to at least let the owners access all the tasks, the problem could not be resolved. Meanwhile, as I see some posts from 2017 reporting the same problem, your proactive approach seems wise.
    • tyger's avatar
      tyger
      Copper Contributor
      May 21, 2020

      dlewis2849 

       

      I have seen the post lately but as the plan is deleted I could not export it to excel to get the Task ID. However, now I tried to delete the task and it has gone for good 🙂 I think the engineers at Microsoft played with the codes 😉 So I think now the problem is fixed and there is no need to delete the tasks in advance if you need to delete the plan. 

       

      But anyway, thank you for sharing the information.

    • Kenzuk's avatar
      Kenzuk
      Copper Contributor
      May 29, 2020

      dlewis2849 

       

      This would be an outstanding solution IF the plan was not deleted. That is the whole issue, I don't see how that solution is to the same problem as here (the orphaned tasks from a "deleted" plan).

      • dlewis2849's avatar
        dlewis2849
        Copper Contributor
        May 29, 2020

        We did have this issue and the above solution did solve our orphaned tasks where the Plan was deleted.  I have not tried to recreate the orphan task issue since I did not want to see if it does work again at the risk of orphaned tasks.  Now we delete all tasks and then delete the plan.

         

        Also, noted that if I change the plan name, the old and new tasks DO NOT list the new name in the MY TASKS list. So I have tried to be sure what I want to call the plan is thought out before starting.  Twice now I have had to start a new plan with the new name and slowly mover each task over.  The do the delete process I mentioned above.  Good Luck.   .Kenzuk 

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