Forum Discussion

Ben Teoh's avatar
Ben Teoh
Copper Contributor
Jan 11, 2017
Solved

Planner issue? Constantly "being set up"

I was working in Planner and was getting errors about adding new tasks. I refreshed the page and now I'm getting a message that it's being set up?   Is this just me?
  • Brian-Smith's avatar
    Brian-Smith
    Jan 12, 2017

    We have a known issue currently - this is posted to your Service Health Dashboards.  Sorry for the inconvenience and we are working to restore the service.

    PL90613 - Planner - Service degradation
    Service degradation - Jan 12, 2017 9:24 AM

    Title: Connectivity to Planner
     
    User Impact: Affected users are unable to access Planner.
     
    More info: Affected users may receive the following error messages: "Microsoft Planner is being set up. It won't take long. Planner will open when its ready." Additionally, users may see that the page never fully renders.
     
    Current status: We've identified a potential network routing issue and are performing a detailed analysis to confirm the cause of impact.
     
    Scope of impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that this issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.
     
    Start time: Thursday, January 12, 2017, at 12:15 AM UTC
     
    Next update by: Thursday, January 12, 2017, at 7:00 PM UTC
Brian-Smith's avatar
Brian-Smith
Bronze Contributor
Jan 12, 2017

We have a known issue currently - this is posted to your Service Health Dashboards.  Sorry for the inconvenience and we are working to restore the service.

PL90613 - Planner - Service degradation
Service degradation - Jan 12, 2017 9:24 AM

Title: Connectivity to Planner
 
User Impact: Affected users are unable to access Planner.
 
More info: Affected users may receive the following error messages: "Microsoft Planner is being set up. It won't take long. Planner will open when its ready." Additionally, users may see that the page never fully renders.
 
Current status: We've identified a potential network routing issue and are performing a detailed analysis to confirm the cause of impact.
 
Scope of impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that this issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.
 
Start time: Thursday, January 12, 2017, at 12:15 AM UTC
 
Next update by: Thursday, January 12, 2017, at 7:00 PM UTC
Michael Kirkpatrick's avatar
Michael Kirkpatrick
Copper Contributor
Jan 23, 2017

My service health dashboards report Planner service is healthy..but i'm unable to access planner from either of my business accounts.  Very frustrating as all of my development projects and tasks are in planner and comletely unaccessable all day today!

  • SanthoshB1's avatar
    SanthoshB1
    Bronze Contributor
    Jan 24, 2017

    As jcgonzalezmartin mentioned, there is no issues after the fix applied. But once I got 'Planner is being setup' message and thats because of browser cache. Try clear cache and cookies and try. If not, its time to raise a support ticket.

    • Michael Kirkpatrick's avatar
      Michael Kirkpatrick
      Copper Contributor
      Jan 24, 2017

      Thanks..MS support got on the phone and that appeared to be the issue!  I do appreciate your spot-on suggestion however!!

  • jcgonzalezmartin's avatar
    jcgonzalezmartin
    MVP
    Jan 23, 2017
    Since the outage reported at the beginning of this thread and the fix applied, I have been able to work with Planner with no problems

Resources