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Ben Teoh's avatar
Ben Teoh
Copper Contributor
Jan 11, 2017
Solved

Planner issue? Constantly "being set up"

I was working in Planner and was getting errors about adding new tasks. I refreshed the page and now I'm getting a message that it's being set up?   Is this just me?
  • Brian-Smith's avatar
    Brian-Smith
    Jan 12, 2017

    We have a known issue currently - this is posted to your Service Health Dashboards.  Sorry for the inconvenience and we are working to restore the service.

    PL90613 - Planner - Service degradation
    Service degradation - Jan 12, 2017 9:24 AM

    Title: Connectivity to Planner
     
    User Impact: Affected users are unable to access Planner.
     
    More info: Affected users may receive the following error messages: "Microsoft Planner is being set up. It won't take long. Planner will open when its ready." Additionally, users may see that the page never fully renders.
     
    Current status: We've identified a potential network routing issue and are performing a detailed analysis to confirm the cause of impact.
     
    Scope of impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that this issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.
     
    Start time: Thursday, January 12, 2017, at 12:15 AM UTC
     
    Next update by: Thursday, January 12, 2017, at 7:00 PM UTC
Michael Baker's avatar
Michael Baker
Copper Contributor
Jan 12, 2017

I started having this issue this morning.  One of my co-workers is having the same issue.  But when I try on a second computer with my account, I get in and everything is working correctly.  So 3 computers, all next to each other on the same network, all working fine 24 hours ago with Planner.  2 of them are now getting the "Being Set Up" message, the third is operating normally...

 

This always makes it more messy.

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