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Oscar Gutierrez's avatar
Oscar Gutierrez
Copper Contributor
Jun 14, 2017

Planner ios sign in problem

Hola Community,   I have downloaded the planner ios app but I cannot sign in. My organization has Microsoft Office365 E3 but the sing in windoe (work of school) gets me back to the welcome to plann...
Christopher Marron's avatar
Christopher Marron
Copper Contributor
Apr 19, 2018

Just started seeing this issue with iOS version of Planner.  We are running O365 federated via AD FS.

1) Launch Planner on iOS device.
2) Tap the "sign in" button.

3) Microsoft Authenticator app launches and prompts for federated authentication via AD FS.

4) After successful authentication, the phone switches back toPlanner, but there is a message at the bottom of the screen, "your session has expired. Sign in again."

 

If you tap the "sign in" button again, Authenticator will launch and re-authenticate you without prompting (because you have an active session with AD FS) and then switch you back to Planner...where you will see the same screen stating, "your session has expired. Sign in again."

PALtd's avatar
PALtd
Copper Contributor
Sep 02, 2021

Christopher MarronI have exactly this problem, as you describe. I have been using Planner for some time on iOS, this happened after a periodic (policy-based) password change.  Given your original post was 2 year's ago, did you ever identify a solution to this?

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