Forum Discussion

David1972

Brass Contributor

Aug 11, 2019

Solved

Planner can't integrate with our Outlook Exchange 2013 mailboxes

We have Exchange 2013 mail for our staff (not going to change anytime soon we don't expect) and I can't get tasks to appear in Outlook. When I publish the link there is no 'Add to outlook' link a...

ben_project
Aug 13, 2019
David1972- I think you have self diagnosed the issue. Perhaps outlook is not able to successfully read the ical URL without an O365 mail account.

ben_project

Brass Contributor

Aug 12, 2019

David1972- If you add this to the Outlook client directly then it will have nothing to do with the version of Exchange you are using. In order for tasks to appear they must either have a start date, due date or both. What version of Outlook are you using?

David1972
Brass Contributor
Aug 12, 2019
Hi Ben
Outlook 2016 on Windows 10 and also tried OWA.

All events have a start and end date
- ben_project
  Brass Contributor
  Aug 12, 2019
  David1972- From my understanding this should just work because it is an Outlook setting. Do you have any more luck if you add the internet calendar directly from the Accounts setting in Outlook.
  - David1972
    Brass Contributor
    Aug 12, 2019
    ben_project
    Hi Ben this is the error I get in outlook when I try and add that internet calendar..
    
    Also when I click on Conversation link in Planner I get this error:
    
    Thanks for your time so far!