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andy_hine's avatar
andy_hine
Copper Contributor
Oct 03, 2024

planner access issue - external tenant?

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '09abbdfd-ed23-44ee-a2d9-a627aa1c90f3' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

  • Karanvaghela's avatar
    Karanvaghela
    Brass Contributor

    Solution Option for External Tenant Access to Planner

    Please follow below steps 

    1. Use Microsoft Teams for Cross Tenant Collaboration

    Planner integrates with Microsoft Teams, which allows limited collaboration with external users through guest access

    Steps

    1- Add the external user as a guest in your Microsoft 365 tenant

    Go to Azure Active Directory Admin Center > Users >New Guest User.

    Invite the external user via their email address.

    2- Create a Microsoft Teams team and add the external user as a guest.

    3- Add a Planner tab to the team

    External users can view and update tasks in the Planner tab within Teams.

    Note External users cannot directly access Planner from the Planner app they must interact with it through Teams.

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