Forum Discussion
Planner - disappearing comments - maybe Exchange delivery problem
I have exact the same problem,
When adding a comment to the task the message disappears, after a minute
I'm getting an outlook message: Undeliverable Comments
Message to <planner name> couldn't be delivered.
The Group <planner name> isn't set up to receive messages from <user emails address>.
Don't know what is going wrong but what I found is that the group does not except emails from you're domain. for example:
you're domain is @cloud.com and de planner email address is @cloud.onmicrosoft.com
so you're domain is an external email address
What I did for the time being is in office 365 admin portal, go to groups, click on the group and on the tab settings enable "Allow external senders to email this group"
Hope I'll get an answer for this, cause I keep on getting messages from colleagues with this problem
- Hello,
The "Allow external senders to email to this group" is already enabled. We have this only with 30% of the people for others it is working fine. We have a ticket openend within MS now. But as always it will take longer.
Greetings
Erik
