Forum Discussion
MS Planner - User not receiving e-mail notification for comments on own Tasks
Can you confirm the user is following the plan's associated group in Outlook?.
Also, have you checked the below post?
https://support.microsoft.com/en-us/office/manage-planner-notifications-f6a32f83-058d-4f39-988d-8a2e932820ec
Kevin_Morgan:
Thank you for your tip!
The user is Assigned to the group and the settings are as suggested.
I double checked it again.
The strange thing is: It only happens until the user comments. even if the user created the task.... After a comment, it works as it should.
For example: If i create a Task and someone comments, i am recieving the notification nearly instant...
Even after deleting an adding the user again to the plan, it didn't work...
What I also noted: Our Planner Bot stopped working... maybe some kind of correlation...