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pschoettler's avatar
pschoettler
Copper Contributor
Jan 30, 2024

issue with comments - the group isn't set up to receive messages

There is an issue for all of our M365 users with using Tasks by Planner and To Do in Teams. We use M365 with Exchange Online and Teams licenses.

We create tasks in Teams. Each task has a comment box where text can be entered. When a comment is created, the user receives an e-mail with the error message:

the group isn't set up to receive messages from user's email address

It looks like an authorization problem, because comments fail for each user, even the creator of the task. On the other hand the app Planner shows a hint that a new user interface for Planner will be available shortly.

Any help is appreciated.

  • pschoettler's avatar
    pschoettler
    Copper Contributor
    The group's setting to allow emails from external addresses won't help, because each user is from our M365 tenant.
    • SanthoshB1's avatar
      SanthoshB1
      Bronze Contributor
      Can you try sending email to the problematic M365 Group from your mailbox and check if the email is delivered?
      • pschoettler's avatar
        pschoettler
        Copper Contributor

        SanthoshB1 

        when I send an email to the Teams' email address, I receive the same type of undeliverability report.

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