Forum Discussion
Issue when opening Planner via browser
Hello everyone, we are currently experiencing an issue when opening Planner via browser: every time, the sign-in screen appears and we are asked to sign in with our Microsoft account. This happe...
Hi, yes we are having the same issue. (Denmark). Have been going on for at least a few weeks. I have the same issue on a private PC with my private Office subscription, so we can rule out tenent settings I think.
Here is the summary of the troubleshooting steps attempted so far:
- Firewall Whitelisting: All necessary URLs have been added to the firewall's allowlist.
- DNS Configuration: It has been confirmed that all domain names can be resolved via DNS, so the browser should be able to locate the servers.
- Decryption: SSL/TLS decryption (inspektion of encrypted traffic) has been disabled for all relevant URLs.
- Security Zones: *.cloud.microsoft and *.office.com have been added to "Trusted Sites" in the Windows settings.
- Cookie Settings: The browser has been configured to allow third-party cookies for Microsoft domains.
- Testing with Private Account/Network: The issue has been reproduced on a private computer with a private internet connection and a private Microsoft account.