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John1055's avatar
John1055
Copper Contributor
Nov 07, 2024

I cannot create a premium plan in planner. I cannot use the new planner at all.

Hello

Please i need your help on this issue.

We subscribed to plan1 to be able to create premium plans, then it appears this message: Looks like you're the first one in your org to use a premium plan! Please create a plan in Project for the web to get everything set up for you. You can then come back here to manage all your plans. Check out the web experience

so we go to project for web and try to create a new project but it stay stuck for hours...

see the screenshots:

  • We have confirmed that all necessary licenses (e.g., Project Plan 1) are correctly assigned to the account.
  • Do you have the required permissions to create and manage projects in Project for the web?

 

  • I can login for project for web but it get stuck in creating the very first project to be able to use planner

Here is the subscription information

 

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