Forum Discussion
kamrieo
Dec 29, 2022Copper Contributor
How to setup Flows for other users
Hello,
I am trying to setup an automated flow for when User A sends an email to User B or User C, it generates a task and assigns the appropriate person to it. When testing, it works fine with my email but I am running into some problems when trying to switch it to the final intended emails. First, here is the outline of my flow:
Problem 1: Assigned User Ids
I would like the to assign the task with From and To email options as it would be a cleaner solution but when that happens, the flow fails. I know typing out the actual email address (email address removed for privacy reasons) works but then both Users would be assigned with the task when only one is necessary. The workaround I found is to use Conditions and assign and update the tasks that way. Is there a better way to approach this?
Problem 2: Final Implementation
Putting my email in the To results in a successful flow but switching it for a different one results in the test timing out. Even after making that person an owner, the flow fails. Can anyone give any insight? It would be much appreciated.
Thank you,
KO
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