Forum Discussion
Guests cannot add comments to Planner
We have external users with a mailbox and an E3 licence. with their external email address they have also been added as a guest user to Teams to make it easier to work in the Teams App and in their...
Hello Sarnst,
I know this post is very old. Are you still having this issue? As I have a user with the same issue, but cannot replicate it on a test account. Are you saying the problem occurs specifically if the external user has a contact in Exchange?
I've done a little bit of reading and 'Comments' depend on the user having and Exchange mailbox.
https://support.microsoft.com/en-us/office/comment-on-tasks-in-microsoft-planner-fd4aedde-7785-4cd0-96ee-122fbc9140e1
Is it possible that that having a Contact entry stops planner being able to identify their external mailbox?
Thanks
Laurence