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MichaelMM's avatar
MichaelMM
Brass Contributor
Jan 17, 2025
Solved

Folders missing when attaching "from team files"

Hi together, I have a user who is trying to add an attachment to a Planner task. He clicks on From team files and wants to choose a file from the following dialog. However, some folders are missing ...
planner
  • MichaelMM's avatar
    MichaelMM
    Jan 24, 2025

    Hi RobSoto,

    thanks for your reply. This is indeed strange and gave me quite a headache. Fortunately, I found the solution today when I reproduced all of the user's steps. In the end I think it's a bug in Microsoft's Planner app:

    The user has opened the task via the Planner app in Teams and My Tasks and tried to attach an attachment here. But somehow he can only see a limited amount of folders.

    However, when accessing the task from within Planner (web or directly in the team), he is able to choose any existing folder or file without limitation.

    So, there seems to be a bug within Planner. Is there a way I can report this to Microsoft? 

RobSoto's avatar
RobSoto
Iron Contributor
Jan 25, 2025

Hi MichaelMM 

If you're an admin in your M365 tenant, you can open a new case from admin.microsoft.com.

First, you can search for answers in the search box there. Since you're likely not going to find a case like yours, there will be a "Contact Support" button that appears for you to open a case.

If you're not an admin in your M365 tenant, reach out to your IT team with the details and they should be able to open a case.

-Rob

 

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