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MichaelMM's avatar
MichaelMM
Brass Contributor
Jan 17, 2025
Solved

Folders missing when attaching "from team files"

Hi together, I have a user who is trying to add an attachment to a Planner task. He clicks on From team files and wants to choose a file from the following dialog. However, some folders are missing ...
planner
  • MichaelMM's avatar
    MichaelMM
    Jan 24, 2025

    Hi RobSoto,

    thanks for your reply. This is indeed strange and gave me quite a headache. Fortunately, I found the solution today when I reproduced all of the user's steps. In the end I think it's a bug in Microsoft's Planner app:

    The user has opened the task via the Planner app in Teams and My Tasks and tried to attach an attachment here. But somehow he can only see a limited amount of folders.

    However, when accessing the task from within Planner (web or directly in the team), he is able to choose any existing folder or file without limitation.

    So, there seems to be a bug within Planner. Is there a way I can report this to Microsoft? 

RobSoto's avatar
RobSoto
Iron Contributor
Jan 20, 2025

Hi MichaelMM 

That is a strange symptom, especially because it happens locally and on the web. I've not personally experienced this symptom. Are the same folders missing every time or does that change when you try over and over? If the folders that don't appear are consistent, it could be a permissions issue, however unlikely. You could check the permissions on identified folders as you replicate the issue.

But if the missing folders are different every time, it sounds like a bug and Microsoft help may be needed.

I wasn't able to find any documented limitations that would cause this scenario. 

MichaelMM's avatar
MichaelMM
Brass Contributor
Jan 24, 2025

Hi RobSoto,

thanks for your reply. This is indeed strange and gave me quite a headache. Fortunately, I found the solution today when I reproduced all of the user's steps. In the end I think it's a bug in Microsoft's Planner app:

The user has opened the task via the Planner app in Teams and My Tasks and tried to attach an attachment here. But somehow he can only see a limited amount of folders.

However, when accessing the task from within Planner (web or directly in the team), he is able to choose any existing folder or file without limitation.

So, there seems to be a bug within Planner. Is there a way I can report this to Microsoft? 

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