Forum Discussion
External User (Guest) E-mail Notifications in Planner
When I assign a task to a user inside my organization, they receive an e-mail that a task has been assigned to them. However, when a task is assigned to an external/guest user, they do not receive an...
Same issue here. When i create a task A and assign it to person X (Guest) then he doesn't get notified by e-mail. The funny thing is he does receive e-mails after commenting once on the task. Can you reproduce this same behaviour?
TMediaBE I don't have an environment to test with right now, but apparently this is expected behavior. I opened a case with Microsoft and they confirmed what you're seeing. They said this is the tested output for Guest users:
I found something here: Planner · Community (microsoft.com) and up-voted it.
JinsengH Expected behaviour? Very strange Microsoft behaviour 😉 If a task is assigned to someone they should be notified by e-mail with the ability as end-user to turn that on/off (subscribe/unsubscribe), period. Notifications (task assignment, comments ...) do work in the desktop and mobile app for guests. For now we wil have to educate our guests in using the apps i guess. Thx for your reply!
