Forum Discussion
Email notifications sent to myself on every comment
I've read a lot about the notifications issues in Planner, which currently is the single obstacle preventing us to implement this tool in our organisation. But I'm not entirely sure I have the same issue as has been described in discussions here, and at the Uservoice Planner site.
This is what I'm experiencing:
- The plan is created directly through the Planner web UI (as opposed to Teams/Android app)
- "Send notifications about task assignment and task completion to the Plan's conversation feed." is disabled (default setting).
- I am not subscribed to the resulting group that is created along with the plan (default setting).
- The group or I receive no email notifications at all when a task is created or assigned.
- When the first comment in a task is added, an email is sent from my address to the group. I see the email in my Sent items in Outlook.
- For every successive comment added to the task, an email is sent, from my address, to my address, and to the group address. The subject is the task name, and all the previous comments are present in the email.
This completely absurd behaviour is what prevents us from using Planner. I don't mind the emails to the group address, but that every person who adds a comment receives the same comment as an email more or less defeats the purpose of Microsoft Planner since we might as well just use email to track our tasks in that case!
Is this part of the entire email notifications problem, or a separate issue? Is there a temporary workaround?
36 Replies
6 years on and still no option to not be notified of my own comments.
In the past it took over 10 years for Microsoft to fix a bug in Notepad...
...so be patient: bug fixing is not their priority, changing menu colors is much more important for them!
Almost 6 years now. Plan settings still force notification emails to the group when a comment is made on a task... baffling.
Thankfully Outlook has the "email rules" so I can get rid of them easily, I guess.
Elias Larsson I know it doesn't fix all the issues, but the best solution I can think for receiving emails for your own comments is to create a rule in Outlook. It should be pretty simple because the email is sent from comment author's email. If the email is from my email address and contains "Comments on Task" in the subject, then it is moved to a folder. You could also just have the message deleted, marked as read, etc. I think this will make it a little more bearable until they [hopefully] fix the issue
- Another pitifully designed tool. 5 years later still nobody cares at Microsoft. There are far better tools on the market!
- I'm glad I read this post, I WILL NOT be recommending MS Planner to my organization at this time. It saddens to have to make this choice, the product is so close to meeting our needs.
I just started using MS Teams and Planner 2 Weeks ago, and Now found this thread. I am still experiencing the same issue. How can this be unfixed after 3 years? It's such a stupid setting, seriously.
Pleas fix this soon, it makes working with teams a PITA ...
Same here. I just starting using Planer a few weeks ago, actually all the 365 apps. but now i an starting to regret it if the service is this bad. I also hate the fact that you cannot delete or edit comments like you can in most other similar apps, f.x. Trello.
FIX THIS!!...
You can add the notification email domain to your blocked senders list
Elias Larsson has anyone heard when they are going to fix this poor user experience?
stephen_b78 This doesn't appear to affect us any more. I'm not sure if there was a fix implemented at some point, but comments are now only sent to the group address. I have a suspicion that tasks that were created when this setting was active back in 2017 still exhibit this spammy behaviour, but new tasks behave a little better.
Elias Larsson that's great news for you 🙂 Unfortunately I still get emails when I comment on new or old cards...
WOW this post was 3 years ago and Planner still operates the same way with no email settings per user. I hate how many emails I receive whenever a comment is added, even if my name has been removed from the card. I just want to receive an email when a card is assigned to me and that is all. I check Planner every day so don't need multiple emails everyday. Is this any closer to be fixed??
3 years and counting. Insane.
Yes this is very annoying. Disappointing to see that nothing have changed yet.
I've started creating plans but refuse to share them with my colleagues as I do not want to bother them with tons of email notifications. And as mentioned in 2017, this Planner's purpose (in our case) is to stop relying on email chains and have a better platform to interact and work together on a task. tarcisioal
- I need more controls as well
We are experiencing the same issue.
- Is there a way to content disable email notifications in a plan or even in all of planner... which would be a nuclear option
Can you ensure that you have unchecked 'Send all group conversations and events to members inboxes'. You can find this option from Groups > Group settings > Edit Group.
5 Years later, and the issue still exist ! No chance to turn off notifications on comments. Microsoft is ridiculous at this point, you can see from the comment that they promised to fix this on 2017. This company is a joke !
SanthoshB1 wrote:Can you ensure that you have unchecked 'Send all group conversations and events to members inboxes'. You can find this option from Groups > Group settings > Edit Group.
Yes, it's unchecked (by default).
I'm not sure the Group is involved at all in this mess, the email always comes from myself and is sent to myself and/or to the group email.
Furthermore, if I check this setting, subscribe to the group, and email it - I now realise I don't get an email...
Nothing really appears to work as it should with the email notifications in Office 365 Group/Planner services.
I have exactly the same issue. Every member of the MS Team is automatically subscribed to "follow the plan in inbox" and they have received every comment posted on tasks that are not assigned to them as an email. If you stop following, the emails stop. No one receives emails when they are assigned to a task or when a task is completed.
