Forum Discussion
Peter Davies
Apr 04, 2018Copper Contributor
Comments on Planner stopped working
My Team switched from Trello to Planner about 6 weeks ago and everything was working fine....until a problem with comments about 2 weeks ago.
The comments seem to get added to the card and noti...
Michael Tshibangu
Aug 15, 2018Copper Contributor
Are you in a hybrid exchange or fully online exchange? Ask your IT if you’re insure of the difference. Planner will exhibit this behaviour if in an hybrid exchange. So far, there isn’t a fix for it other than go fully online exchange
- Peter DaviesAug 16, 2018Copper Contributor
Yes we are in a fully on-line environment.
Our 3rd party suppliers have escalated to Microsoft in March/April.
As well as this in the last 2 weeks I've now engaged directly with a Microsoft Engineer we are working with to support of Windows 10 build/deployment and sent him various logs - he's also remoted on to witness the issue and in his words "wow - I didn't expect that to happen - I need to take this away".
I'm fairly certain the comments are being saved but not being returned - we get emails confirming a comment has been added and for a period 2-3 weeks ago the problem disappeared and all our comments returned - great - only for our hopes to be dashed a few days later when its re-occurred.