Forum Discussion
Ability to send an email to Planner and create a Task
Is this on the roadmap? Our organization is starting to lose the battle of using Planner instead of Trello, pretty much because of the sole feature that Trello allows you to send an email to a sp...
For our ticketing system (eg, our helpdesk within a small team of 6) Planner wasn't fit for purpose including the email>task integration it's lacking. This would have been great, but it's not been a priority for MS. We've moved to Freshservice which is built more for this and much much simpler without needing to manage PowerAutomate flows too.
We're still using Planner to log tasks for longer term projects where we revisit the board weekly and set deadlines, but in this case it's standalone and no need for email integration.